Payment Issues
Please see below payment error codes that are most likely to appear if you're order is unsuccessful:
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2000 – Do not honour - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
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2007 – No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.
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2015 – Transaction not allowed - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.
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3000 – Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.
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If you receive an error code not displayed above, please click here to see a full list of potential errors.
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